What should I do if a customer wants to cancel his order?
If a customer orders by mistake or for any other reason, the customer requests you to cancel the order. Please instruct the customer to take the steps provided below;
- Go to my orders
- Select the order
- Click on cancel order
Note: KreziCart cancellation policy states that a customer can cancel his order from his KreziCart account before the order is shipped out or has been dispatched by the seller. If you have marked your order as shipped then you may contact us via https://helpcenter.krezicart.com/guest/openticket
