What are the guidelines for buyer-seller communication?
1 . All Sellers are prohibited from conducting immoral/inappropriate behavior which includes but may not be limited to:
1.1. Sending inappropriate and unsolicited spam messages or emails to customers or other sellers.
1.1.1. Spam is a message or part of a message that is both unsolicited and commercial in nature. Unsolicited means that the recipient did not request the message. Commercial in nature means that the message discusses, buying, selling, and/or trading of goods and services.
1.1.2. Sending threats to customers or other sellers using any mode of communication i.e. phone calls, text messages, emails.
1.1.3. Displaying immoral behavior when answering customer questions on the Question and Answer Section. Example “Product is not expensive, you are poor”
1.1.4. Using profanities and/or hate speech on KreziCartPlatform in communicating with customers and/or other sellers.
2. Sellers are encouraged to “Report” the question instead of replying to a question that is rude and inappropriate in order to hide it from the Question and Answer Section.
3. All Sellers are prohibited from sharing their personal information /asking for contact details on the Product Review Platform and/or Question and Answer Section of KreziCart Platform or Initiating Communication with Customers off of KreziCart.
Example of sharing personal information: “Contact me at four three two five…” or “Visit my website www.abc.com”
4. All sellers are prohibited from communicating with KreziCart customers outside of the Question & Answer and Product Review Platform. Sellers are not allowed to induce buyers to conduct offline transactions.
4.1. Offline transactions are transactions that originate from the KreziCart platform but are executed and completed outside of the KreziCart platform. Sellers who are found and verified to have violated our platform rules, by inducing buyers to complete offline transactions, will be penalized.
5. All sellers are required to respond to buyers within the agreed time frame as part of all sellers’ commitment to being trustworthy and reliable.
6. KreziCart is dedicated to creating a trusted platform, connecting sellers to buyers, that promises an amazing online experience. KreziCart does not allow any sellers (or buyers) to deliberately create any form of an unhappy transaction, in any manner, for each party.
7. Self Promotion is prohibited: Sellers are not allowed to conduct fake conversations with intentions to increase their performance, in one way or another, on KreziCart platform. Any seller who is found to have conducted fake conversations, or in a way or another collaborated with someone else to do it, to intentionally increase performance on KreziCart will be penalized.
8. Sellers cannot under any circumstances ask the customer to cancel his/her order on their behalf since KreziCart has a zero-tolerance policy against such buyer-seller interaction.
